Terms and Conditions

Who We Are

Our website address is: https://baltimorepressurewashers.com/

Baltimore Pressure Washers Inc. is a division of EFBS Corporation, providing residential and commercial exterior cleaning services across the Baltimore and Carroll County, Maryland area. You can reach our office at 614 Kalorama Road, Sykesville, Maryland 21784, by phone at (443) 531-6660, or by email at Info@BaltimorePressureWashers.com.

Privacy and Security

BALTIMORE PRESSURE WASHERS understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued customers. Baltimore Pressure Washers does not sell, rent or exchange any information collected via the Internet. Baltimore Pressure Washers keeps all collected information confidential. We have implemented security policies and technical measures to protect your personal data from improper use or unauthorized access.

In order to fulfill your requests for our services and products, it is necessary to obtain your name, address, and phone number information. We use the information you provide to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services and events, to notify you about special offers or promotions, or to respond to your request for information from Baltimore Pressure Washers.

Baltimore Pressure Washers collects information as described to ensure personalized service to our customers. By using Baltimore Pressure Washers you consent to the collection and use of data for this purpose. Any changes to this policy will be posted on the Website.

Our Service Terms

The terms below govern the exterior cleaning work we perform. The Residential Customer Service Agreement applies to residential exterior cleaning projects, and the Commercial Services Agreement applies to commercial, multifamily, HOA, institutional, and industrial exterior cleaning. Both are Version 2.0, effective January 1, 2026. For any project, the accepted estimate or proposal controls the specific services, price, and property address, while these terms control the general terms and risk allocation.

Residential Customer Service

Agreement & Terms of Service

Version 2.0 — Effective January 1, 2026. For residential exterior cleaning projects.

Baltimore Pressure Washers Inc. is committed to clear communication, professional workmanship, appropriate surface-cleaning methods, and respectful treatment of each customer’s property. This Agreement explains the work being authorized, reasonable customer responsibilities, expected service limitations, and the process for addressing concerns.

1. Purpose, Contract Documents and Acceptance

1.1 Agreement. This Residential Customer Service Agreement and Terms of Service (the “Agreement”) governs residential services performed by Baltimore Pressure Washers Inc., a division of EFBS Corporation (the “Company”), for the customer or authorized property representative (“Customer”).

1.2 Incorporated documents. The accepted estimate, proposal, work order, approved change orders, service-specific acknowledgments, photographs, and written communications that expressly modify the scope are incorporated into this Agreement. The accepted estimate controls the specific services, price, and property address. This Agreement controls general terms and risk allocation.

1.3 Acceptance. Customer accepts this Agreement by signing it, approving the estimate through Jobber or another Company-approved platform, authorizing work by email or text, making a required payment, or permitting work to begin. Customer represents that Customer owns the property or has authority to authorize the services.

1.4 Electronic records. Electronic signatures, approvals, communications, photographs, GPS records, invoices, and payment records may be maintained and relied upon as business records. Maryland law generally recognizes electronic records and signatures.

2. Company Information and Definitions

Legal/Trade Name: Baltimore Pressure Washers Inc. — A Division of EFBS Corporation.
Business Address: 614 Kalorama Road, Sykesville, Maryland 21784.
Telephone: (443) 531-6660.
Email / Website: Info@BaltimorePressureWashers.com | www.BaltimorePressureWashers.com.

Services: The exterior cleaning, washing, treatment, restoration, sealing, sanding, or related work specifically listed in the accepted estimate.

Soft washing: Application of cleaning solutions followed by low-pressure rinsing appropriate for siding, roofs, and other sensitive exterior surfaces.

Pressure washing: Controlled use of pressurized water on surfaces considered suitable for that method.

Pre-existing condition: Any deterioration, defect, damage, improper installation, inadequate maintenance, failed seal, water intrusion, oxidation, or weakness that existed before work began, whether visible or hidden.

Permanent staining: Discoloration or material change that ordinary cleaning cannot fully remove without a substantial risk of surface damage.

3. Scope, Price, Start Date and Change Orders

3.1 Limited scope. The Company will perform only the services listed in the accepted estimate. Structural repair, roofing repair, painting, caulking, glazing, waterproofing, electrical work, plumbing, masonry repair, mold remediation, interior cleaning, landscaping, pest control, and other work not expressly listed are excluded.

3.2 Contract information. The estimate or proposal should identify the property, service description, contract price, any deposit, approximate start date, and approximate substantial-completion date. Weather and site conditions may affect those dates.

3.3 Change orders. Additional work, hidden conditions, customer-requested changes, or services outside the original scope may require a written or electronic change order. A change may be approved through Jobber, email, or text and may change the price and completion date.

3.4 Stop-work authority. The Company may stop or decline work if conditions are unsafe, access is restricted, utilities are inadequate, undisclosed hazards are present, or continuing could damage property. The Company will notify Customer and discuss reasonable options.

4. Scheduling, Weather, Rescheduling and Access

4.1 Arrival windows. Service dates and arrival windows are estimates. The Company will make reasonable efforts to communicate material delays.

4.2 Weather and safety. The Company may postpone or suspend work because of rain, lightning, high winds, freezing conditions, extreme heat, unsafe roofs or ladders, equipment failure, employee illness, emergencies, utility restrictions, or other conditions beyond reasonable control. Such delay is not a breach of this Agreement.

4.3 Customer rescheduling. Customer should provide at least two business days’ notice to reschedule. The Company may charge a reasonable mobilization or cancellation fee if crews or rented equipment have already been dispatched, special materials have been purchased, or the site is inaccessible through no fault of the Company.

4.4 Access. Customer authorizes reasonable access to contracted work areas for estimating, service, inspection, and follow-up. Gates must be unlocked, vehicles removed from work zones, and pets secured. The Company is not responsible for delays caused by denied or unsafe access.

5. Water Supply, Utilities and Customer Preparation

5.1 Water supply. Unless the estimate states otherwise, Customer will provide an accessible, functioning exterior water spigot with adequate pressure and volume. Customer must disclose well water, low pressure, frozen lines, weak plumbing, damaged spigots, or water restrictions. Water transport or supplemental equipment may result in additional charges.

5.2 Company power. The Company normally operates its own service equipment and does not connect pressure-washing equipment to Customer’s electrical supply. Certain specialty equipment may require a suitable outlet only if disclosed and approved.

5.3 Preparation. Before arrival, Customer must complete the Residential Preparation Checklist in Appendix A. Customer remains responsible for windows, doors, screens, pets, vehicles, outdoor electronics, delicate items, unlocked gates, and disclosed property concerns.

5.4 Failure to prepare. If the site is not ready, the Company may perform only safely accessible work, charge for additional labor, or reschedule the service. The Company is not responsible for damage to items Customer was instructed to remove or secure.

6. Pre-Inspection, Photographs and Existing Conditions

6.1 Documentation. The Company may inspect and photograph work areas, water connections, landscaping, windows, roofs, siding, masonry, and other relevant conditions before, during, and after service. Photographs are used for work planning, quality control, and claim documentation.

6.2 Existing and hidden defects. Cleaning may reveal damage or discoloration previously concealed by dirt, algae, mildew, oxidation, paint, or debris. The Company does not create or assume responsibility for pre-existing or latent defects, including loose siding, failed paint, dry rot, cracked mortar, failed caulking, defective windows, deteriorated roofing, loose fixtures, or prior improper repairs.

6.3 Site-unseen estimates. When an estimate is based on photographs, mapping software, aerial measurements, or customer-provided information, the Company may not be able to identify all conditions in advance. Material differences may require a revised scope or price before work proceeds.

7. House and Exterior Soft Washing

7.1 Method. The Company generally uses low-pressure soft-washing methods and cleaning solutions selected for the surface. The Company will not use damaging pressure merely to obtain a more aggressive cosmetic result.

7.2 Oxidation and fading. Vinyl, aluminum, painted, and coated surfaces may oxidize, chalk, fade, or lose adhesion over time. Cleaning can make those conditions more visible or reveal uneven color, prior repairs, paint runs, organic pigment bleed, or manufacturer defects. These conditions are not workmanship defects unless directly caused by negligent application.

7.3 Weep holes and drainage marks. After washing, residual water, insect debris, and organic material may drain from siding weep holes and create temporary streaks. Normal rain, dew, or a light rinse often clears them. Customer should notify the Company if unusually heavy drainage remains after the surface dries.

7.4 Basic window rinse. House washing includes only a basic exterior rinse of accessible glass unless purified-water window cleaning is listed separately. Mineral spotting, hazing, and water marks may remain. Screen removal is Customer’s responsibility unless separately authorized.

8. Roof Soft Washing and Follow-Up Treatment

8.1 Treatment purpose. Roof treatment is intended to kill and remove visible algae and other biological growth using methods appropriate for the roofing material. It is not a roof repair, waterproofing service, warranty inspection, or certification of remaining roof life.

8.2 Gradual results. Moss, lichen, and heavy biological growth may turn brown or light in color and release gradually through weather exposure. Complete visual improvement may take six to eight weeks or longer depending on roof age, material, pitch, shade, moisture, and buildup.

8.3 Granular loss and deterioration. Roof cleaning can reveal existing shingle granular loss, staining, repairs, brittleness, flashing defects, and age-related deterioration that were previously concealed. The Company will not forcibly scrape or pull growth where doing so could damage the roof.

8.4 Follow-up. If treated growth does not reasonably fade after the expected weathering period, Customer should contact the Company for evaluation. Any included touch-up applies only to areas within the original scope and does not cover new growth or unrelated roof conditions.

9. Exterior Window Cleaning

9.1 Service level. Purified-water or water-fed-pole window cleaning applies only when listed in the estimate. Unless expressly included, the service does not include interior glass, tracks, sills, screen washing, paint removal, hard-water restoration, construction debris, adhesive, or mineral deposit correction.

9.2 Screens. Customer must remove and reinstall screens unless screen service is included. The Company may charge additional labor for removal. Brittle, sun-damaged, bowed, or previously broken screens can fail during ordinary handling, and the Company is not responsible for such pre-existing weakness.

9.3 Glass and seals. The Company is not responsible for fogging, condensation, staining between panes, failed insulated-glass seals, scratched glass, defective glazing, loose grids, or leaks caused by pre-existing window defects.

10. Gutter Cleaning and Gutter Brightening

10.1 Debris removal. Standard gutter cleaning removes reasonably accessible loose debris from gutter channels and may include downspout checks only if stated in the estimate. Underground drains, buried lines, disconnected systems, gutter repair, and concealed clogs are excluded unless specifically listed.

10.2 Exterior appearance. Gutter brightening, oxidation treatment, and removal of “tiger stripes” are separate restoration services. Standard gutter cleaning or house washing does not guarantee removal of oxidation, baked-on staining, or finish deterioration.

10.3 Access and condition. The Company may decline unsafe roof or ladder access. Loose gutters, deteriorated fasteners, weak fascia, damaged guards, and aged sealants are pre-existing conditions.

11. Concrete, Brick, Masonry and Paver Services

11.1 Variable results. Concrete and masonry are porous and vary in age, mix, finishing, sealing, repairs, and prior chemical exposure. Cleaning may reveal cracks, aggregate, patching, efflorescence, spalling, color variation, or prior damage.

11.2 Stains. Oil, rust, fertilizer, battery acid, irrigation deposits, tire marks, paint, organic staining, efflorescence, and other contaminants may permanently alter the surface. Complete removal is not guaranteed, and the Company will not use pressure or chemicals at levels likely to cause damage merely to remove a remaining stain.

11.3 Pavers and joint material. Cleaning may remove loose joint sand or expose unstable pavers. Polymeric sand installation, joint stabilization, sealing, leveling, edge restraint repair, and weed treatment are included only when listed. Color variation, haze, drainage problems, movement, and pre-existing base failure are excluded.

11.4 Runoff. Customer must disclose sensitive downstream areas, ponds, wells, drainage systems, painted surfaces, metals, and landscaping. Routine runoff control is included; specialized containment, recovery, disposal, or environmental compliance services require a separate scope.

12. Decks, Fences, Wood and Composite Surfaces

12.1 Low-pressure approach. The Company uses conservative methods on wood and composite surfaces. Customer understands that aged or weathered wood may show fuzzing, splinters, raised grain, loose fasteners, rot, nail heads, color variation, and old coating failure after cleaning.

12.2 No destructive cleaning. The Company will not intentionally use excessive pressure to strip wood or force a uniform appearance. Coating removal, sanding, staining, painting, and carpentry are excluded unless separately listed.

12.3 Composite materials. Composite products vary by manufacturer and may have permanent oxidation, scratching, grease staining, mold within the material, or UV fading. Cleaning cannot restore manufacturing color or reverse wear.

13. Stains, Oxidation and Appearance Limitations

13.1 No guarantee of complete stain removal. The Company will make reasonable efforts within the accepted scope but does not guarantee that every stain, discoloration, biological mark, sap deposit, artillery fungus spot, vine remnant, mineral deposit, paint splatter, rust mark, or oxidation condition will be completely removed.

13.2 Specialized restoration. Oxidation removal, gutter brightening, rust treatment, hard-water restoration, paint removal, stripping, and specialty chemical cleaning are separate services and may require testing, additional pricing, and customer acknowledgment.

13.3 Test areas. The Company may use a small test area when surface sensitivity or restoration results are uncertain. A successful test does not guarantee identical results across the entire property because exposure and material condition can vary.

14. Landscaping and Adjacent Property Protection

14.1 Reasonable precautions. The Company uses reasonable industry precautions such as pre-wetting, controlled application, rinsing, and dilution where practical. Customer must identify delicate, newly planted, drought-stressed, diseased, rare, or high-value vegetation before work begins.

14.2 Pre-existing plant conditions. The Company is not responsible for plant decline primarily caused by drought, disease, pests, root damage, transplant shock, improper irrigation, extreme heat, prior chemical exposure, or other pre-existing conditions.

14.3 Neighboring property. Customer is responsible for obtaining any required neighbor or association permission and identifying sensitive property beyond the work area. The Company will use reasonable care but cannot control wind, drainage, or conditions outside the authorized property.

15. Water Intrusion, Electrical Components and Building Defects

15.1 Building envelope. The Company does not inspect, certify, repair, or warrant the watertight integrity of the home. Water can enter through failed caulking, window or door seals, thresholds, flashing, vents, siding joints, masonry cracks, roof penetrations, foundation openings, or improper construction.

15.2 Customer disclosure. Customer must disclose known leaks, past water intrusion, open windows, damaged doors, faulty storm windows, basement seepage, defective seals, and other vulnerable areas. Customer must close and securely latch all windows and doors before service.

15.3 Electrical components. Customer should de-energize exterior outlets and fixtures when practical and ensure covers and seals are intact. The Company is not responsible for moisture entering dry-rotted, broken, improperly installed, uncovered, or unsealed outlets, lights, cameras, doorbells, junction boxes, or other components.

15.4 Company responsibility. This section does not excuse damage directly caused by the Company’s negligent operation. It allocates responsibility for water entry or electrical failure caused by pre-existing defects and inadequate maintenance.

16. Completion, Satisfaction Guarantee and Right to Cure

16.1 Completion. Services are complete when the contracted work has been substantially performed, even if temporary drying marks, roof-treatment residue, or conditions requiring natural weathering remain.

16.2 Notice of concern. Customer should inspect the work promptly and notify the Company in writing within 48 hours of any reasonably observable workmanship concern. Hidden damage claims should be reported promptly after discovery.

16.3 Right to inspect and cure. Before withholding payment, hiring another contractor, authorizing repair or remediation, or filing a claim based on alleged Company-caused damage, Customer must provide photographs and reasonable access for inspection. The Company will have up to 30 calendar days after notice to investigate and, when appropriate, repair, reperform, or propose resolution, except in a genuine emergency requiring immediate action to prevent further damage.

16.4 Satisfaction guarantee. The Company will make a reasonable effort to correct verified workmanship issues within the original scope. Permanent staining, oxidation, surface deterioration, hidden defects, or results outside the accepted scope are not workmanship failures.

17. Payment, Late Charges, Returned Payments and Chargebacks

17.1 Due date. Unless the estimate states otherwise, payment is due immediately upon completion. Accepted payment methods may include cash, check, ACH, and approved card processing. Customer must not transmit card information through unsecured channels.

17.2 Deposits. Any residential deposit will be stated in the estimate. When Maryland Home Improvement Law applies, the Company will not accept a deposit exceeding the amount permitted by law and will not accept payment before the required contract is signed.

17.3 Late charge. An unpaid residential balance more than ten calendar days past due may be assessed a one-time late charge equal to the lesser of 7% of the overdue amount or the maximum amount permitted by applicable law. The Company may also recover lawful collection costs, court costs, and attorney’s fees if awarded or contractually enforceable.

17.4 Returned payments. A returned or reversed payment may be assessed a $45 processing charge plus actual bank or processor fees, to the extent permitted by law.

17.5 Chargebacks. Customer agrees to contact the Company and provide the contractual inspection and cure opportunity before initiating a chargeback for a workmanship dispute. The Company may provide the processor with the accepted estimate, electronic approval, communications, photographs, service records, and payment documentation.

18. Claims, Damages and Limitation of Liability

18.1 Direct negligence. The Company remains responsible for direct property damage proven to result from its negligent operation or willful misconduct, subject to applicable law and the terms below.

18.2 Excluded losses. To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of use, loss of income, diminished value, hotel expenses, or business interruption arising from residential services.

18.3 Liability cap. To the fullest extent permitted by law, the Company’s aggregate liability arising from the specific service is limited to the amount paid for that service. This limitation does not apply where prohibited by law or to damages caused by gross negligence or willful misconduct.

18.4 Customer-caused or third-party conditions. The Company is not responsible for loss caused by Customer’s failure to prepare, undisclosed defects, inaccurate information, unauthorized persons entering the work area, third-party work, defective products, or events outside the Company’s reasonable control.

19. Photography, Reviews and Marketing Permission

19.1 Documentation use. The Company may photograph or record work areas for estimating, safety, training, quality control, and claim documentation. These records may be retained with the job file.

19.2 Marketing use. The Company may use non-identifying before-and-after images of exterior work for portfolio and marketing purposes unless Customer opts out in writing before service. The Company will not intentionally publish Customer’s name, street number, access codes, or other sensitive information without permission.

19.3 Reviews and signage. Customer reviews may be shared with attribution only as permitted by the review platform or Customer. Yard signs will be placed only with Customer approval and for the approved period.

20. General Legal Terms

20.1 Governing law. Maryland law governs this Agreement without regard to conflicts-of-law principles.

20.2 Venue. Unless applicable consumer law requires otherwise, any court proceeding relating to this Agreement will be brought in a court of competent jurisdiction serving Carroll County, Maryland.

20.3 Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective.

20.4 No waiver. A party’s delay or failure to enforce a provision does not waive future enforcement.

20.5 Entire agreement and amendments. The incorporated contract documents contain the entire agreement concerning the services. Amendments must be in writing or approved electronically by authorized representatives.

20.6 Assignment and subcontractors. The Company may use qualified employees or subcontractors and remains responsible for managing the contracted work. Customer may not assign this Agreement without written consent.

20.7 Force majeure. Neither party is liable for delay caused by events beyond reasonable control, including severe weather, government restrictions, utility failure, labor or supply interruption, civil emergency, or equipment breakdown, provided performance resumes when reasonably practical.

21. Electronic Acceptance and Signatures

Customer acknowledges receiving or having access to this Agreement and the incorporated estimate before work begins. Electronic approval through Jobber or another Company-approved platform is intended to serve as Customer’s signature and acceptance. Each project’s estimate or proposal records the Customer name, service address, estimate or proposal number, estimate date, contract price, approximate start date, and approximate completion date.

Appendix A — Residential Preparation Checklist

Complete these items before the crew arrives. Additional project-specific instructions in the estimate control.

• Close and securely latch all windows, doors, skylights, and garage doors.
• Remove or secure window screens when requested for window or house-washing service.
• Move vehicles, outdoor furniture, rugs, cushions, decorations, flags, and fragile items away from work areas.
• Secure pets and children indoors and remove pet waste from work areas.
• Unlock gates and provide safe access to all contracted areas.
• Turn off irrigation systems and identify sprinkler heads or delicate landscape features.
• Provide a functioning exterior water spigot and disclose low pressure, well-water limitations, or damaged plumbing.
• De-energize exterior outlets and fixtures when practical; confirm covers and seals are intact.
• Notify the Company of leaks, failed seals, loose siding, cracked windows, damaged roofing, weak masonry, or prior water intrusion.
• Notify the Company of sensitive metals, painted surfaces, ponds, wells, cameras, electronics, or specialty materials.
• Avoid using large amounts of household water during service when water pressure is limited.
• Keep people and animals away from hoses, equipment, ladders, and treated surfaces until the crew advises the area is safe.

Appendix B — Maryland Home Improvement Notice (when applicable)

This appendix applies only when the contracted residential work is governed by the Maryland Home Improvement Law.

Maryland Home Improvement Commission information. Each contractor performing covered home-improvement work must hold a current MHIC license. Customers may contact the Maryland Home Improvement Commission at 410-230-6231 or 1-888-218-5925, visit the Maryland Department of Labor MHIC website, or write to 100 S. Charles Street, Tower 1, 3rd Floor, Baltimore, MD 21201. The MHIC administers a Guaranty Fund that may compensate homeowners for certain actual losses caused by licensed contractors. A homeowner may also purchase a performance bond for protection beyond the Guaranty Fund.

When applicable, the Company will provide a signed copy of the home-improvement contract before work begins, state the required project information in the estimate or agreement, and comply with statutory deposit and notice requirements.

Commercial Services

Agreement & Project Terms

Version 2.0 — Effective January 1, 2026. For commercial, multifamily, HOA, institutional, and industrial exterior cleaning.

1. Parties, Authority and Acceptance

1.1 Parties. This Commercial Services Agreement and Project Terms (the “Agreement”) is between Baltimore Pressure Washers Inc., a division of EFBS Corporation (the “Company”), and the entity identified in the accepted proposal (“Client”).

1.2 Authority. The individual approving the proposal represents that they are authorized to bind Client and authorize access to the project site. Client is responsible for obtaining owner, tenant, lender, association, governmental, or third-party approvals not expressly assigned to the Company.

1.3 Acceptance. Client accepts this Agreement by signing it, issuing a purchase order, approving the proposal electronically, directing mobilization, making a required payment, or permitting work to begin. Electronic signatures and records have the same intended effect as originals.

2. Definitions and Contract Documents

Project Site: The buildings, roofs, grounds, parking areas, structures, equipment, and access routes where Services are performed.

Services: The cleaning, washing, restoration, treatment, sealing, containment, recovery, inspection, or related work specifically listed in the accepted proposal.

Client Representative: The person designated to provide directions, approvals, access, and project coordination for Client.

Building Envelope: The exterior wall, roof, glazing, sealant, flashing, joint, penetration, door, window, threshold, and drainage systems intended to separate interior areas from weather.

Pre-existing or Latent Condition: Any visible or concealed defect, deterioration, contamination, code issue, water-entry path, improper installation, or maintenance failure existing before the Services.

Change Order: A written or electronically approved modification to scope, price, schedule, method, or assumptions.

2.1 Contract documents. The accepted proposal, this Agreement, specifications expressly accepted by the Company, approved change orders, Client-issued purchase order terms expressly accepted in writing, and referenced drawings comprise the contract documents.

2.2 Order of precedence. A signed change order controls over the proposal; the proposal controls the project-specific scope, price, and schedule; this Agreement controls general terms. Client purchase-order boilerplate does not modify this Agreement unless the Company expressly accepts the specific modification in writing.

3. Scope, Exclusions, Change Orders and Unknown Conditions

3.1 Scope. The Company will furnish the labor, ordinary equipment, and cleaning materials identified in the proposal. Services not specifically listed are excluded.

3.2 Typical exclusions. Unless expressly included, the Services do not include structural repair, waterproofing, caulking, glazing, roofing, electrical work, plumbing, fire-alarm service, hazardous-material abatement, mold remediation, engineering, testing, permits, traffic control, police details, utility shutoffs, security, confined-space entry, environmental sampling, interior restoration, or repair of pre-existing defects.

3.3 Change conditions. Additional mobilizations, inaccessible areas, inaccurate quantities, undisclosed restrictions, concealed contamination, special containment, after-hours requirements, lift changes, inadequate utilities, tenant interference, or owner-directed changes may require a Change Order.

3.4 Emergency directions. The Company may act on field directions from the Client Representative when immediate action is reasonably necessary to protect people, property, or the work. Resulting cost or schedule impacts will be documented as soon as practical.

4. Scheduling, Mobilization, Delays and Site Access

4.1 Schedule assumptions. Dates and durations are based on the access, sequencing, work hours, quantities, utilities, and conditions stated in the proposal. They are estimates unless expressly stated as guaranteed milestones.

4.2 Excusable delay. The Company is entitled to a reasonable extension for weather, unsafe conditions, Client delay, tenant interference, access restrictions, utility failure, equipment breakdown, labor or supply interruption, governmental action, emergency, or other event beyond reasonable control.

4.3 Mobilization and remobilization. Client will provide timely access and staging. Extra mobilization, remobilization, standby, demobilization, escort, security, parking, permit, or rental costs caused by Client or site conditions may be charged through a Change Order.

4.4 Work hours. The proposal assumes ordinary work hours unless stated otherwise. Night, weekend, holiday, restricted-hour, or accelerated work may require additional compensation.

5. Client Coordination, Tenants, Occupants and Public Areas

5.1 Coordination responsibility. Client will coordinate property management, building engineers, tenants, occupants, security, loading docks, parking, roof access, elevators, alarm vendors, and other site operations unless the proposal assigns a task to the Company.

5.2 Notices. Client will provide timely notices regarding work hours, temporary closures, vehicle relocation, balcony or patio preparation, window closure, pedestrian routing, and other occupant responsibilities.

5.3 Occupant property. Client is responsible for causing occupants to remove or protect personal property, electronics, inventory, outdoor furniture, rugs, decorations, vehicles, and sensitive materials from work areas. The Company is not responsible for items that remain contrary to written preparation instructions.

5.4 Public areas. Client will provide authority for cones, barricades, lane closures, sidewalk restrictions, or parking-space closures. Specialized traffic control, flaggers, police, permits, or engineered plans are extra unless included.

6. Water, Utilities, Environmental Controls and Wastewater

6.1 Water. Client will provide accessible water sources with adequate volume and pressure unless the proposal includes water transport. Client must disclose reclaimed water, wells, backflow restrictions, meters, hydrant permits, low pressure, or shutdown limitations.

6.2 Electrical and other utilities. The Company generally powers its own washing equipment. Client will identify utility lines, shutoffs, sensitive systems, and restrictions. Specialty equipment power, lighting, heat, or ventilation is Client-provided unless included.

6.3 Wastewater and runoff. The Company will use the runoff, containment, recovery, and disposal methods listed in the proposal. Client must disclose drains, waterways, storm systems, pretreatment requirements, environmental permits, prohibited discharge points, and site-specific plans. Additional regulatory or containment requirements are extra unless included.

6.4 Hazardous substances. Client will disclose known asbestos, lead, PCBs, biological hazards, chemicals, hazardous residues, or regulated materials. The Company may stop work pending testing, abatement, revised methods, or a Change Order.

7. Safety, Stop-Work Authority, Roofs, Lifts and Traffic Control

7.1 Safety control. The Company controls the means and methods of its work and may establish reasonable exclusion zones. Client will keep unauthorized persons away from hoses, chemicals, wet surfaces, lifts, ladders, and active work zones.

7.2 Stop-work authority. The Company may stop work for unsafe weather, inadequate fall protection, unstable surfaces, unmarked hazards, traffic exposure, electrical risk, unsafe occupant conduct, or other conditions presenting an unreasonable risk. Resulting delay and cost are subject to adjustment when not caused by the Company.

7.3 Roof access. Client will provide authorized and safe roof access and disclose roof warranties, fragile materials, skylights, hatches, fall hazards, and restricted areas. The Company does not certify roof integrity and may refuse unsafe access.

7.4 Lifts and ground conditions. Client will identify underground utilities, vaults, septic systems, soft ground, weight limits, overhead lines, and surface restrictions. Client is responsible for damage caused by undisclosed subsurface or load-limit conditions. Lift rental extensions or substitutions caused by site conditions may be charged.

8. Pre-Existing Conditions, Latent Defects and Building Envelope

8.1 Cleaning is not repair. The Company performs cleaning and related surface services, not building-envelope inspection, structural repair, waterproofing, glazing, caulking, roofing, electrical, plumbing, or engineering unless specifically contracted.

8.2 Conditions revealed by cleaning. Cleaning may reveal oxidation, coating failure, spalling, cracked mortar, dry rot, loose panels, failed sealants, prior patching, efflorescence, roof deterioration, corrosion, or other conditions previously concealed by dirt or biological growth.

8.3 Building-envelope disclaimer. The Company does not inspect, certify, or warrant the watertight integrity of curtain walls, storefronts, EIFS, stucco, brick veneer, CMU, precast panels, metal panels, expansion joints, roofing, windows, doors, thresholds, flashings, penetrations, or sealants.

8.4 Failed urethane and sealants. Water entry associated with aged, cracked, missing, improperly installed, or failed urethane caulking, silicone, glazing gaskets, expansion-joint systems, door thresholds, flashing, or other envelope components is a pre-existing building condition unless directly caused by negligent physical damage by the Company.

9. Tenant and Occupied-Space Water Intrusion

9.1 Occupied areas. Client acknowledges that exterior cleaning may expose existing water-entry paths into apartments, condominium units, hotel rooms, offices, retail suites, storage rooms, mechanical spaces, electrical rooms, elevator spaces, hallways, and breezeways.

9.2 Client precautions. Client will identify known leaks and vulnerable areas, ensure windows and doors are closed, coordinate access to monitor occupied spaces when appropriate, and protect sensitive interior property. The Company will use reasonable exterior-cleaning care but is not responsible for water entering through pre-existing envelope defects.

9.3 Emergency response. Client will provide an emergency contact authorized to access occupied areas and coordinate immediate response. Emergency mitigation performed by third parties does not waive the Company’s right to inspect the alleged cause as soon as reasonably possible.

10. Fire Alarm and Life-Safety Systems

10.1 Sensitive systems. Exterior and breezeway work may affect smoke detectors, heat detectors, horn/strobes, pull stations, annunciators, sprinkler-monitoring devices, elevator recall devices, fire department connections, and other life-safety equipment when devices or seals are defective or exposed.

10.2 Client coordination. Before work, Client will coordinate with the building engineer, alarm vendor, monitoring company, fire watch, security, or authority having jurisdiction as appropriate. Client will place systems into test mode only when authorized and will restore normal operation after work.

10.3 False alarms. To the fullest extent permitted by law, the Company is not responsible for false alarms, trouble signals, supervisory signals, dispatch fees, fines, emergency-response costs, tenant disruption, or business interruption arising from pre-existing defective seals, improper installations, or Client’s failure to coordinate system protection, unless directly caused by the Company’s negligence.

11. Electrical, Security, Communications and Mechanical Equipment

11.1 Identification and protection. Client will identify and, where appropriate, de-energize, cover, relocate, or arrange vendor protection for exterior receptacles, disconnects, lighting, cameras, card readers, door operators, gate equipment, signage, transformers, junction boxes, HVAC controls, communications equipment, antennas, and sensors.

11.2 Failed seals. The Company is not responsible for moisture intrusion into components with deteriorated, missing, dry-rotted, improperly installed, or non-weatherproof seals, covers, gaskets, enclosures, penetrations, or conduit fittings.

11.3 Restart and testing. Client is responsible for post-work testing, reset, and recommissioning of alarms, elevators, access control, security, mechanical equipment, and other building systems unless included in the proposal.

12. Surface-Specific Cleaning Limitations

Siding and coatings. Cleaning may reveal oxidation, chalking, fading, coating failure, organic pigment bleed, poor adhesion, prior repairs, and manufacturer defects.

Roofs. Treatment kills biological growth but does not repair roofing, flashing, membranes, coatings, drainage, or leaks. Moss and lichen may release gradually, and granular loss may become more visible.

Windows and glazing. Failed insulated-glass seals, fogging, scratched glass, defective gaskets, failed caulking, leaking storefront systems, and interior condensation are excluded.

Brick and masonry. Efflorescence, spalling, loose mortar, cracked masonry, rust migration, mineral deposits, and prior chemical damage may remain or become visible.

Concrete and garages. Oil, grease, rust, tire marks, battery acid, hydraulic fluid, salts, and embedded contamination may not be completely removed. Cleaning can reveal prior wear, repairs, aggregate, or coating failure.

Wood and composite. Weathered wood may fuzz, splinter, raise grain, reveal rot, or show color variation. Composite materials may have permanent UV fading, scratching, grease staining, or manufacturing defects.

Metals. Oxidation, corrosion, runoff marks, galvanic reactions, damaged coatings, and chemical sensitivity vary by alloy and finish. Specialty restoration requires separate testing and scope.

12.1 No destructive cleaning. The Company does not guarantee complete stain removal and will not use pressure or chemicals at levels reasonably likely to damage the substrate solely to improve appearance.

13. Landscaping, Inventory, Vehicles and Adjacent Property

13.1 Landscaping. The Company will use reasonable precautions, but Client must identify irrigation, delicate or high-value plants, recent installations, stressed vegetation, ponds, and sensitive soil or drainage conditions.

13.2 Inventory and contents. Client will remove or protect merchandise, stored materials, outdoor equipment, tenant property, food-service items, and electronics that could be affected by water, overspray, or cleaning solution.

13.3 Vehicles. Client will arrange vehicle removal from the work zone and communicate towing or relocation procedures. The Company is not responsible for spotting or exposure to vehicles left within a clearly communicated work area unless caused by negligent operation.

13.4 Adjacent property. Client will obtain needed permissions and identify neighboring property concerns. Specialized protection, monitoring, or containment beyond ordinary practice requires an included scope or Change Order.

14. Inspection, Completion, Acceptance and Warranty

14.1 Progress inspection. Client will provide a representative available to review progress, answer questions, and approve reasonable field decisions.

14.2 Substantial completion. The Services are substantially complete when the contracted cleaning has been performed, notwithstanding minor punch-list items, drying, natural weathering, or excluded permanent staining.

14.3 Punch list. Client will provide a written punch list within two business days after notice of substantial completion unless the proposal states another period. The Company will address verified items within the original scope in a reasonable time.

14.4 Limited workmanship warranty. The Company warrants that the Services will be performed in a professional manner consistent with the accepted scope. The warranty does not cover recurrence of biological growth, weather, third-party work, substrate failure, permanent staining, oxidation, hidden defects, or conditions outside the Company’s control.

15. Payment, Retainage, Taxes, Late Charges and Collections

15.1 Payment schedule. Payment is due as stated in the proposal. If no schedule is stated, payment is due upon substantial completion. Approved Change Orders are invoiced with the project or as stated in the Change Order.

15.2 Net terms. Net terms apply only when approved in writing. The invoice date begins the payment period. Client may not withhold undisputed amounts because of a disputed item or another project.

15.3 Retainage. No retainage applies unless expressly stated in the proposal. Any agreed retainage is due upon completion of the Company’s punch-list work and may not be conditioned on completion by unrelated contractors.

15.4 Taxes and permits. Client is responsible for applicable sales, use, permit, access, disposal, parking, toll, security, and governmental fees unless expressly included.

15.5 Late charges. An overdue amount may be assessed a one-time late charge equal to the lesser of 7% of the overdue amount or the maximum amount permitted by law, plus lawful collection costs and interest if stated in the proposal or permitted by law.

15.6 Suspension for nonpayment. The Company may suspend work or withhold further service for nonpayment after reasonable written notice. Client is responsible for reasonable demobilization, remobilization, storage, rental-extension, and delay costs caused by the suspension.

16. Claims, Notice, Right to Cure and Third-Party Work

16.1 Notice. Client must give prompt written notice of any alleged defect, damage, or nonconforming work and provide photographs, location information, dates, witnesses, and other available evidence. Reasonably observable issues should be reported within two business days after substantial completion.

16.2 Inspection and cure. The Company will have reasonable access and up to 30 calendar days after notice to investigate and, when appropriate, repair, reperform, or propose resolution. Client will preserve evidence and avoid altering the condition except for genuine emergency mitigation.

16.3 Third-party work. Client will not authorize non-emergency third-party repair, replacement, restoration, or remediation for an alleged Company-caused condition before providing the contractual inspection and cure opportunity. Unauthorized costs may be denied to the extent permitted by law.

16.4 Emergency mitigation. Nothing prohibits reasonable immediate action necessary to protect life or prevent material additional damage. Client will document the emergency, preserve removed materials when practical, and notify the Company immediately.

17. Insurance, Indemnification and Responsibility Allocation

17.1 Company insurance. The Company will maintain insurance required by law and any additional coverage expressly stated in the proposal. Certificates evidence coverage only and do not amend policy terms or this Agreement.

17.2 Company responsibility. The Company will be responsible for direct loss to the extent caused by its negligent acts or omissions in performing the Services.

17.3 Client responsibility. Client will be responsible for claims, losses, fines, dispatch fees, delays, and costs arising from Client’s breach, inaccurate information, undisclosed hazards, defective building conditions, failure to coordinate occupants or systems, or directions outside the accepted scope, except to the extent caused by the Company’s negligence.

17.4 Indemnification. To the fullest extent permitted by law, each party will indemnify and hold the other harmless from third-party claims to the proportional extent caused by the indemnifying party’s negligence, willful misconduct, or breach of this Agreement. This provision is intended to be comparative and not to require indemnification for the other party’s sole negligence.

18. Limitation of Liability and Consequential Damages

18.1 Consequential-damage waiver. To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profit, lost rent, business interruption, loss of use, loss of data, tenant claims, diminished value, or financing cost.

18.2 Liability cap. To the fullest extent permitted by law, the Company’s aggregate liability arising from the Project will not exceed the amount paid or payable to the Company for the specific Services giving rise to the claim. This limitation does not apply where prohibited by law or to gross negligence or willful misconduct.

18.3 Allocation. The price reflects the risk allocation in this Agreement. Client may request different limits before acceptance, subject to the Company’s written approval and an adjustment in price or insurance requirements.

19. Suspension, Termination and Force Majeure

19.1 Company suspension. The Company may suspend work for nonpayment, unsafe conditions, denied access, unavailable utilities, undisclosed hazards, Client interference, permit restrictions, or material breach after reasonable notice when practical.

19.2 Termination for cause. Either party may terminate for material breach not cured within a reasonable written cure period. Client will pay for work performed, committed materials, rentals, demobilization, cancellation charges, and other reasonable costs through termination.

19.3 Convenience termination. Client may terminate for convenience only upon written notice and payment of completed work, noncancelable commitments, restocking, rental, demobilization, and reasonable overhead and profit on work performed. Any additional termination fee must be stated in the proposal.

19.4 Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including severe weather, labor disruption, civil emergency, governmental action, utility failure, supply interruption, epidemic, transportation disruption, or equipment unavailability. Time and cost impacts will be equitably adjusted when appropriate.

20. Confidentiality, Photography and Publicity

20.1 Project documentation. The Company may photograph and record work areas for estimating, safety, quality control, training, project administration, and claim documentation.

20.2 Confidential information. Each party will use reasonable care with nonpublic access codes, security procedures, tenant information, proprietary operations, and other confidential information disclosed for the Project.

20.3 Publicity. The Company will not identify Client or publish recognizable project information for marketing without Client’s permission, except that non-identifying images may be used unless the proposal or Client’s written instructions prohibit marketing use.

21. Dispute Resolution and General Legal Terms

21.1 Good-faith escalation. Before litigation, authorized representatives will meet or confer in good faith to attempt resolution, unless immediate relief is necessary to protect rights or property.

21.2 Governing law and venue. Maryland law governs. Unless public-procurement rules or a written project amendment require otherwise, proceedings will be brought in a court of competent jurisdiction serving Carroll County, Maryland.

21.3 Attorney’s fees and costs. The prevailing party may recover reasonable attorney’s fees and costs only to the extent permitted by law and enforceable under the circumstances. Collection costs may be recovered as provided in the payment section.

21.4 Severability and waiver. An unenforceable provision will be modified or severed without invalidating the remainder. Failure to enforce a right does not waive it.

21.5 Entire agreement and amendments. The contract documents are the entire agreement. Amendments must be written or electronically approved by authorized representatives. No course of dealing or purchase-order boilerplate alters the Agreement without express acceptance.

21.6 Independent contractor. The Company is an independent contractor and controls its means and methods. Nothing creates a partnership, joint venture, agency, or employment relationship between the parties.

21.7 Notices. Formal notices may be delivered by email to the addresses in the proposal, recognized overnight delivery, or certified mail. Routine project communications may be by email, text, or project-management platform.

22. Electronic Signatures and Execution

The parties intend electronic approvals and signatures to be binding. Counterparts and electronic copies may be treated as originals. Each project’s proposal records the Client legal name, project or property, proposal number and date, contract price, and the authorized Client and Company representatives.

Appendix A — Commercial Pre-Service Coordination Checklist

Client and Company should review applicable items before mobilization. Project-specific proposal terms control.

• Authorized Client Representative and after-hours emergency contact identified.
• Tenant, occupant, employee, and public notices distributed.
• Work hours, noise restrictions, holidays, and blackout dates confirmed.
• Parking, loading docks, gates, keys, badges, escorts, and roof access confirmed.
• Vehicles, furniture, merchandise, electronics, and personal property removed or protected.
• Windows, doors, balconies, patios, and occupied spaces prepared and monitored.
• Known leaks, failed caulking, door thresholds, glazing defects, and water-intrusion history disclosed.
• Fire alarm, monitoring, elevator recall, security, access control, and building systems coordinated.
• Exterior electrical equipment and sensitive mechanical/communications systems identified and protected.
• Water sources, meters, hydrants, backflow devices, pressure, and shutdown restrictions confirmed.
• Storm drains, sanitary drains, waterways, containment, recovery, and disposal requirements confirmed.
• Hazardous materials, regulated residues, lead, asbestos, biological hazards, and site environmental plans disclosed.
• Lift routes, ground loading, underground utilities, overhead lines, slopes, vaults, and surface restrictions reviewed.
• Traffic control, sidewalk closures, cones, barricades, flaggers, permits, and police details assigned.
• Delicate landscaping, ponds, irrigation, adjacent properties, and high-value surfaces identified.
• Insurance certificates, purchase orders, tax documents, vendor onboarding, and invoicing requirements completed.
• Before-work photographs and pre-existing-condition documentation completed.